Frequently Asked Questions

The engraving process usually takes 5-10 days, which includes the drawing, approval, and engraving process.

The minimum size available is 5×7, and it goes up to 10×10 depending on the artwork.

Orders usually take 2-3 days to arrive in Metro Manila and 4-8 days in other areas.

Yes, we accept rush orders, but there is a 500 pesos processing fee.

Yes, we do accept bulk orders and offer discounts on them.

Yes, we do accept engraving on wooden bases as long as the text is readable. (free for orders 1250 pesos and above)

Yes, we do accept photo engraving on acrylic and wood frames.

We provide custom boxes of different sizes based on the order.

Yes, the shipping fee is included in the cost, except for rush orders.

Yes, we do offer international shipping, but the buyer covers the shipping fee for their country.

Please contact us immediately if your item arrives damaged, and we will do our best to help you.

You can cancel your order, but if the item has already gone into production, there may be a cancellation fee of 300 pesos or depending on the status of your order.

No, you don’t have to create an account, but it has benefits like tracking your order, adding important dates, and having access to account holder-only discount codes.

You can log into your account to check the status of your parcel.

We accept GCash, PayMaya, Visa, Mastercard, and PayPal.

No, all your information is kept confidential and is not shared with any third-party companies.